Reserved a car and receiced a conformation code. When I arrived the rude guy behind the counter tells me there is no car and I can come back tomorrow.
Reserved a car via online. On the way to get the car, received a call that they didn't have a car. I had to wait 3 hours. Then they were rude and said I had to understand that their business is based on returns. Needless to say I will not ever give them my business.
When we pulled up to the Hertz rental location we noticed what horrible shape the building in the grounds were in with weeds growing in excess of 3 ft tall virtually right in front of the front door when I picked up my rental car and started driving it into the sunlight I had realized that none of the windows were washed for some extended period of time on the inside the outside seem fairly clean there was not much detail taken to the inside of the car specifically they probably just vacuumed it out I'm guessing that's all they did with this. Also the interior of the facility needed complete updating throughout the greeting area. The employee on duty was very courteous and very helpful and assured me that the car was completely gone over as far as cleanliness that was not the case though we also disinfected the interior with hand wipes...would I go back there again to that location... Not so sure.. as I had second thoughts about the location just by pulling up in front of it at first.
Great door to door service. They teach you how to drive the new technology before you take off! Might want to take a snow brush... somebody before me stole the last one out of the trunk!
Very dirty inside, inaccurate totals led to two trips to the bank. I'll be using another company from now on.
Hertz Rent A Car is a US Car Rental based in Mentor, Ohio. Hertz Rent A Car is located at 6820 Center St, Mentor, OH 44060, USA.
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