Worst customer service ever! I have been waiting for over a year to get all my parts. Yes a year! They push you from person to person and act like each of them do not know what is going on. Also NOT recommending who they suggested for window installation, Rick Marshall, never finished the job but took my money!
This is a difficult organization to work with.......
Just go there ask for Rick and tell him Dave Larson sent you
My husband and I placed an order for a $2500 oak Anderson window July 21, 2017 from Mentor Lumber and we worked with Tim Albee to purchase the window. The window was delivered on time, we briefly inspected the window for gashes and dings in the wood and accepted the delivery but noted that there were sizable gaps in the corners that were not flush as they should have been. Mentor Lumber was notified of this and a service tech was sent to our house 1 week later. He informed us that all gaps could be corrected for with new stops. We waited another 4 weeks for the new window stops to be delivered and installed. We were still dissatisfied with gaps and the way the screens were fitting in the window. We were told by Tim Albee that he would come out to our house to inspect the defects. In late August Tim came out to our house and told us the gaps in were unacceptable and the frames in fact did not fit the windows. We were told once more to wait another 4 weeks for different parts to be ordered and were reassured that everything would fit properly. It is October 6 - we were supposed to receive a phone call this week regarding parts and/or update regarding what was being done to correct this issue. We have heard nothing and phone calls have been unreturned. Our window that was delivered July 21, 2017 is still sitting uncorrected by Mentor Lumber & Anderson Window on October 6, 2017. This is unacceptable. My husband and I will be contacting the company to have the window uninstalled. When paying $2500 for 1 window you have expectations. These expectations have continued to go unmet since July 21, 2017 to date.
We are most pleased with how everything turned out. Rest assured if we have future projects that could involve Mentor Installed Services, you will be called.
Even the simplest delivery is painful. My suggestion is find another supplier for a trouble-free experience.
Mentor Lumber Supply Co is a US Home Goods Store based in Mentor, Ohio. Mentor Lumber Supply Co is located at 7180 Center St, Mentor, OH 44060, USA.
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