Not even a one star! Have been dealing with our botched move from Stow, Ohio to Dallas Texas for almost a year. Not only where they over 3 weeks late with our items and not helpful at all, multiple items came damaged. Now after attempting to file a claim to get reimbursed for damaged items and 3 extra weeks in a hotel room our claim was denied. Mover beware! North American Van Lines and Moving Solutions have no idea what customer service is and don't care as long as they have your credit card number and get paid.
Helpful and kind
MOVING SERVICES (Cleveland, OH), date of service 12/19-12/20/2011: We used this company as my employer recommended them, to move us from NY to Ohio. The pick-up team of Ron, Eric, and Mark were professional, courteous and especially patient--we had so much stuff that we actually had run out of room to finish packing. They extended their time to move the rest of the stuff out on the next day. We also had car trouble in NY and left later than anticipated--Moving Solutions was willing to hold on to our stuff an additional day to wait for us. Finally, the delivery team of Eric, Mark, Dale and Andy also were professional, courteous, efficient and moved our stuff in very quickly. We would without hesitation use them again or recommend to others!
If I could I wouldn't even rate this place a 1.
While traveling on I-70 before Knightstown we got stopped in a traffic back up due to construction. As we were stopped in traffic we hear something and all look to the left. When we do we see a semi barreling past us to avoid a rear end collision with us. If he had hit us we probably would have either been severely injured or killed, as he went 500-1000 feet in the median before swerving back into traffic. After we had gotten out of stopped traffic we observed him almost take out a barrier wall as he was speeding through many construction zones while swerving all over the place. I hope he didn't kill anyone on his way to his destination as we were not slamming on our brakes when he almost hit us we had been stopped for a while, which means he wasn't paying attention for a long while. His license plate was from Ohio and read PWF 3368 and his US DOT was 1223357. There was also a number on the truck that read 527.
Moving Solutions is a US Moving Company based in Mentor, Ohio. Moving Solutions is located at 8001 Moving Way, Mentor, OH 44060, USA.
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